Troubleshooting Tips & Tricks

Occasionally, you will run into issues in Canvas. In this section, explore common issues that you may encounter and their solutions.

Green leaf trees near a Mount Kilimanjaromo covered by snow during the daytime (Amboseli National Park, Kenya).

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Tips from EvCC Students

Create a weekly "To-Do" list and stick to it

Staying organized with a calendar (there are many options available online, like this one (Links to an external site.) or your Google calendar (Links to an external site.)) is one way to make sure you accomplish all of the course goals.

Use the Canvas Calendar (Links to an external site.)to check on due dates in your course (though be aware that some due dates may not show up).

Set up your Canvas Notifications (Links to an external site.) so that you stay up to date with changes in your course. This is the best way to stay informed other than logging in to Canvas frequently.

Don't Procrastinate

Online classes require a lot of motivation. If you are a person who likes to procrastinate, try to set aside time during each week dedicated to logging in to your online course to complete your assigned work.

Know when to use a computer and when your phone will do

When doing your online work, try to use a computer as much as possible because the mobile app can be unreliable. Though the mobile app may be fine for discussions, readings, and watching videos, we advise doing your quizzes and assignments on a computer.

Take advantage of virtual resources

We have many services standing by to provide assistance:

Click on the "Resources" button in the bottom left of your screen to be linked to these resources and get an overview of what they do.

Screen Shot of the Resources button in Canvas

There are also many resources available on the EvCC website.

Connect with classmates and your instructors

Form and virtually meet with study groups. Several people are often better than one, and getting through assignments and getting questions answered is easier with a small group. You will want to clarify with instructors which assignments you can work on in groups and when you are expected to work individually.

Instructors want to hear from you. Without the visual cues of a face-to-face lesson, they will not know if you have questions about the material unless you ask them. Read the syllabus to find out the instructor's preferred method of communication. This might include virtual "office hours" when they are available for you to ask questions or just to make a personal connection.

Use a free scanning app to capture scans of notes and on-paper work that you might need to upload to Canvas or email to your instructor. (Try: Cam Scanner, Fast Scanner, Microsoft Office Lens, Adobe Scan, and Rocketbook)

Having trouble? Try these troubleshooting steps first:

I can't log into Canvas

If you can't log into Canvas you will need to reset your password and confirm that you are using the right username. You can do that by using the "Forgot Password" button in MyEvCC. If you have any trouble resetting your password or looking up your username, please contact Technology Services or eLearning:

Technology Services Help Desk: 425-388-9333 or helpdesk@everettcc.edu

eLearning: eLearning@everettcc.edu

I can't upload my assignment

First, check your assignment. Make sure that you are submitting before the due date/time and/or within the availability dates. Some instructors may restrict what file types they accept, so double-check that there are no restrictions and that you are submitting the correct file type. If all of those things look good, first, clear the cache on your web browser to ensure that you are not caching old information. Also, make sure that you are using the latest update of your browser. If you are still unable to submit, see if you can submit on a different web browser.

I can't see an image in my class

First, try to clear your cache and updating your web browser. Then, try switching your web browser. If you still can't see the image, reach out to your instructor so they can re-embed it.

My class isn't on my dashboard

There are a couple of reasons your course might not be appearing in Canvas:

If you registered recently, it may take up to 24 hours for your course to appear in Canvas. If it has been longer than that, you can contact eLearning@everettcc.edu so we can check into why your course isn't appearing.
Your course might not be "published" yet. Many instructors wait until the first day of the quarter to make their courses available in Canvas. If you click in the "Courses" tab under "All Courses" you should be able to see it there.
You could have been dropped for non-payment. Tuition is due depending on when you register (typically the last business day before the quarter starts or 24 hours after you register once the quarter has started). If this is the case you will need instructor permission to be re-added to the course.

I can log into Canvas, but all my classes are missing

If you have been a student at another community college in Washington State, you may be logging into EvCC's Canvas with another school's login credentials. You will need to confirm and set your EvCC login credentials in the MyEvCC student portal under "Forgot Password". Please note that we do not use SID#s to login into Canvas.

The Canvas App...

If the Canvas app isn't behaving correctly or your new courses are appearing in the browser version of Canvas but not in the app, try uninstalling and reinstalling the app to make sure that you have the most current version. Please keep in mind that the app is not the full version of Canvas, you will need a laptop, desktop or Chromebook for your classes. You can borrow a Chromebook from EvCC for free! Please view the hardware resources page for more information.