Troubleshooting in Canvas

If you find that you cannot Log In to Canvas

It is likely that your password has expired. The college has passwords expire every 6 months for security purposes. You can reset your password by doing the following:

Step 1: Go to MyEVCC from the Everett Community College webpage

The MyEVCC link is at the top of the web page, above the search bar, and farthest to the left.

Step 2: Click Student

Click the Student button

The student button is the first choice

Step 3: Put in your information

Enter your ctcLink ID, your date of birth, and the email address you used when you registered. Leave the space for the social security number blank. Then click submit.

Fill in the fields with your ctcLink ID, Birthdate, and Home email that you have on file then click submit

Step 4: Reset your password

Your Student Account Information will appear with your ctcLink Account number and Username. Click the Reset Password Button

Your user account information will appear with a 'Reset Password' button below your information

Step 5: Create Your Password

Type in a new password in the 'New Password' space and then re-type it in the "Confirm Password" space. Follow the password requirements to create a new password and type it in twice.

Passwords must meet the following conditions:

Passwords must be 15 characters or more
Passwords cannot contain any part of your first or last name
Passwords cannot contain your username

AND Passwords must include three of the following

1 or more numbers
1 or more upper case letters
1 or more lower case letters
At least 1 special character: ~!@#$%^&*()_-=+:;'<>",./?

If you have trouble coming up with a password, click the Suggest a Passphrase button and it will give you a recommendation. Click the button as many times as you want until you get a password you like!

Step 6: Submit your new password

Wait until you have received the confirmation message with a green check mark that indicates that your password has been reset.

Step 7: Try Logging into Canvas

Try logging into Canvas again with your newly created password

Having Trouble?

If you have any trouble resetting your password or looking up your username, please contact Technology Services or eLearning:

Technology Services TechHub: 425-388-9333 or techhub@everettcc.edu

eLearning: (425) 388-9027 or eLearning@everettcc.edu

Other Frequently Asked Questions

Why isn't my class on my dashboard?

There are a couple of reasons your course might not be appearing in Canvas:

If you registered recently, it may take up to 24 hours for your course to appear in Canvas. If it has been longer than that, you can contact eLearning@everettcc.edu so we can check into why your course isn't appearing.
Your course might not be "published" yet. Many instructors wait until the first day of the quarter to make their courses available in Canvas. If you click in the "Courses" tab under "All Courses" you should be able to see it there.
You could have been dropped for non-payment. Tuition is due depending on when you register (typically the last business day before the quarter starts or 24 hours after you register once the quarter has started). If this is the case you will need instructor permission to be re-added to the course.

Why is a course from a previous quarter on my dashboard?

This usually happens when an instructor for a course has not actually closed the course with an end date. Email elearning@everettcc.edu for support with this.
Links to an external site.

Why can't I upload my assignment?

First, check your assignment. Make sure that you are submitting before the due date/time and/or within the availability dates. Some instructors may restrict what file types they accept, so double-check that there are no restrictions and that you are submitting the correct file type. If all of those things look good, first,clear the cache on your web browser to ensure that you are not caching old information. Also, make sure that you are using the latest update of your browser. If you are still unable to submit, see if you can submit on a different web browser.

I can't view an image in my instructor's materials

First, try to clear your cacheLinks to an external site. and updating your web browser.Links to an external site. Then, try switching your web browser. If you still can't see the image, reach out to your instructor so they can re-embed it.

Canvas and Browser Compatibility

Canvas is a web-based software, so you will need the internet and a web browser to access it. Canvas is compatible with some browsers and not as compatible with others. The best browser to use is Google Chrome.

You may also want to make sure your browser is up to date. Check to see if your browser is up to date.

Which browsers does Canvas support?

Canvas functions best on the most updated versions of Chrome, Firefox, Safari, and Edge.
We have seen the least issues with Google Chrome and the most challenges with students who use Safari
It is important to update your web browser and clear your browser's cache regularly for best use with Canvas.

Are you using the Canvas App? Switch to a browser

Many students choose the Canvas app to engage with their classes on Canvas. However, we've seen students run into numerous issues with using the App. If you must use a mobile device, try logging into Canvas through a web browser instead of using the app. You can also visit the Cascade Learning Resource Center to use a desktop computer or check out a laptop from the EVCC Library.